20 SalesQuestions™
When I was managing sales at the management consulting firm my wife and I owned, I was amazed to hear our sales people giving out wrong information or worse yet, stumbling through an answer they should have had on the tip of their tongue. That’s when I created the first iteration of 20 SalesQuestions™ a simple web-based sales/customer service tool providing easily accessible links to all the basic information sales and customer service representatives needed to put our company in the best light with customers and prospects, handle potential concerns or objections–and close sales and fix problems!
In my case, now at least I was sure they had access to the information they needed–AND in words that sounded professional and confident. It worked wonders. It was just what was needed to boost sales in our small firm and likely it can do the same for yours as well.
It was great to see them clicking around the screen as the dialog with the prospect or customer evolved. It paid off handsomely and made my job a lot easier, and made them more successful. Here’s the thing: they had all this information already. But now it was properly packaged and accessible with a mouse click and using the words I wanted them to say. No “winging it.” No stuttering around. No canned delivery.
What the program is
You can experience a demo of this product now by going to www.20salesquestions.com or by clicking here. Here’s why you need it:
20 Sales Questions™ provides:
- Custom questions for the rep to use with prospects or customers based on your knowledge of your business and the “hot button” issues important to your customers.
- Category based, sequential consultative questions to ask using approved language to diagnose sales needs or solve customer service issues by providing critical bulleted points (but not a script which can sound canned).
- Reminders to include disclaimers or other legally required disclosures in every interaction.
- Custom links to your internal price sheets, product details, parts lists—whatever the rep needs to diagnose problems or close sales.
- Cross-selling reminders and product/service links to boost add-on sales.
- A logical, structured approach to sales or problem solving to delight customers, save time and improve efficiency.
In addition to boosting sales, you’ll benefit by:
- Faster learning curve for sales reps
- Reduced handle time for each call
- Knowledgeable sales/customer service representatives
- Increased credibility with customers
- Resolution of customer service issues with one call in most cases
- Efficient use of sales representatives’ time and therefore reduced “hold” time
- Consistency in how your product or company image is presented to prospects and customers
How 20 Sales Questions™ works
Since 20 SalesQuestions™ is web based, it integrates seamlessly into your internet/intranet applications. Anything which can be accessed by web links can be incorporated into your custom 20 Sales Questions™ program. Since the basic template is already prepared, your custom application is quickly developed and implemented. We provide you with basic suggested categories and customer friendly language which you tailor or edit to your unique environment, with our assistance as needed. We incorporate your suggestions into the template and you are ready to begin using the service. And since it is web based, future modifications can be made quickly and inexpensively.
When you’re ready, we’ll walk you through how to get the most of this program…or you can just start exploring it on the website.
How to get started
To get started using this system, all we need from you is a list of the 20 or so main questions or objections your customers typically throw at your reps. We then massage your language to make it as impactful as possible and put it in a program custom designed for your company. It can reside on an individual computer, networked computer, or on the web. Every agent or rep or employee has access to it so there is no excuse for not getting it right with prospects and customers. Everyone is literally on the same page!
In today’s no-holds barred environment, you need every edge you can get in order to stand out from all your competitors who are trying to take your customers. The pricing is very reasonable and your program is customized to match the complexity of your needs. Call us for more details.
Look at it this way: if this simple, inexpensive program gets you one additional sale, it has paid for itself! I guess the reverse is also true: if you lose a sale because of sloppy handling, you have paid for the program for you and your competitor, but have nothing to show for it.
There is special pricing if you act before February15, 2025. Money back guarantee. Check it out now!
