20salesquestions is the only sales tool you will need!
Imagine that your sales and customer service people are ALWAYS saying the right things–at the right time in the conversation, without leaving out important information.
20 SalesQuestions™ is a simple web-based sales/customer service tool providing intuitive and easily accessible links to all the basic information sales and customer service representatives need to put your product or service in the best light with customers and prospects, handle potential concerns or objections–and close sales and delight customers!
20 SalesQuestions™ provides custom, approved questions and information for the rep to use with prospects or customers based on your knowledge of your business and the “hot button” issues important to your customers. Category based, sequential consultative questions to ask using approved language to diagnose sales needs or solve customer service issues by providing critical (bulleted) points (but not a script which can sound canned)
Features
- Simple web link-based design makes it easy to get to appropriate information and the right language to use
- Every response your CSR uses is a response you have approved and tested. No ad-libbing or inaccurate information
- Accurate Information instantly! All your price lists, documentation, special libraries, disclaimers, etc. are instantly available to your Sales/CSR reps with built-in POWER TOOLS. And it integrates with your existing CSR tools.
- We provide profesionally written, accurate, tested questions and customer-friendly solutions for all your Sales/CSR reps! This robust tool is always current, always accurate, always uses approved language because we develop it in conjunction with you and your staff. No fumbling around to find sticky notes, scattered files or scraps of paper. Instead, the right information, organized by category or specific situation, pops up instantly with every click. Move quickly from topic to topic following along with the prospect/customer–always with relevant, accurate and prepared information delivered professionally. Even new employees will sound authoritative, professional.
- Reminders to include disclaimers or other legally required or important disclosures in every interaction
- Customized links to your internal price sheets, product details, policies—whatever the rep needs to diagnose problems or close sales
- Cross-selling reminders and product/service links to boost add-on sales
- A logical, structured approach to sales or problem solving to delight customers, save time and improve efficiency
We make your staff sound professional!
If you’ve ever cringed at something your rep said or how he/she said it, you know how important it is to get it right and say it right! No overstated promises or crudely stated, fumbling pitches.
Totally portable solution!
Once your system is set up, reps can use it in the field–or anywhere in the world– just like in the office. Everything is up to date and accessible anywhere all the time to make sales/service calls successful and productive.
Easy to maintain!
We can keep your information up to date or we can train your people how to do it–-including adding new information. Either way, you can be confident of how your product or service is represented–and that it is current.
Perfect Presentation!
The information your rep shares is presented in bullet format, making it easy to select the best points to be made. And, no sing-songy reading of canned information, since it is coming from notes, not a script!
Benefits to your company
In addition to boosting sales and keeping customers happy, you’ll benefit by:
- Faster learning curve for sales reps
- Reduced handle time for each call
- Knowledgeable sales/customer service representatives
- Increased credibility with customer
- Resolution of customer service issues with one call in most cases
- Efficient use of sales representatives’ time and therefore reduced “hold” time
- Consistency in how your product or company image is presented to prospects and customers
How 20SalesQuestions™ works
20 SalesQuestions™ is a simple web-based sales/customer service tool providing easily accessible links to all the basic information sales and customer service representatives need to put your product or service in the best light with customers and prospects, handle potential concerns or objections–and close sales! Every time!
Since 20 SalesQuestions™ is web based, it integrates seamlessly into your internet/intranet applications. Anything which can be accessed by web links can be incorporated into your custom 20 SalesQuestions™ package. Since the basic template is already prepared, your custom application is quickly developed and implemented. We provide you with basic suggested categories and profesional, customer-friendly language which you tailor or edit to your unique environment with our assistance as needed. We incorporate your suggestions into the template and you are ready to begin using the service. And since it is web based, future modifications are made quickly and inexpensively.
At least try out the demo and see it in action here: https://20salesquestions.com/demo.html
When you’re ready, we’ll walk you through how to get the most of this program.
Implementation/How to get started
Here are the steps to implementing this in your company:
- Contact us expressing your interest
- We provide a custom cost estimate
- You designate who will work with us on this project
- We meet with your designate and people who will be using the product to learn what the content should include
- We provide recommended questions and responses to include in your customization
- Together we finalize content
- We install the product on your computer/shared server
- You start making money!